Politique de remboursement
Every product that leaves our workshop should exceed your expectations. We are proud to offer:
- Unlimited Lifetime Warranty
- 90 Day Free Exchanges & Returns for store credit
- 30 Day Returns for refund (minus return label cost)
When you buy from Le gars leathercraft, know that we stand behind our work.
To start a return, you can contact us at baptiste.legars@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
OUR LIFETIME WARRANTY
Our products are heirloom quality and intended to be passed on through generations.All items are guaranteed for life if damage occurs through the fault of our craftsmanship when used under normal conditions and for the purpose intended. We will cover all shipping costs, just send it to us for a free repair (or replacement).
This lifetime warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect or normal wear and tear.
RETURN OPTIONS
FREE RETURN
If you changed your mind or it wasn’t what you were expecting, we’ll be happy to exchange or refund your purchase and provide you with a prepaid label.
Returning Items for Exchange:
- Send your items back to us within 90 days of delivery for store credit.
- We will provide you with a prepaid return label
- We will process your exchange or store credit as soon as you mail your item back to us.Online gift card - FREE RETURN
Not sure what you want just yet? No worries. All our gift cards are good for life and ready whenever you want to redeem it.
Just like our exchanges, we will cover the cost of your return and provide a pre-paid returns label.
Returning Items for an Online Gift Card:
- Send your items back to us within 90 days of delivery for store credit.
- We will provide you with a prepaid return label
- We will process your exchange or store credit as soon as you mail your item back to us.
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Store credit- FREE RETURN
Not sure what you want just yet? No worries. Our store credit is good for life and ready whenever you want to redeem it.
Just like our exchanges, we will cover the cost of your return and provide a pre-paid returns label.
Returning Items for store credit:
- Send your items back to us within 90 days of delivery for store credit.
- We will provide you with a prepaid return label
- We will process your exchange or store credit as soon as you mail your item back to us.
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$9.95 RETURN LABEL
All refunds are processed back to the original method of payment. If your card has expired or been canceled then the return will be issued as a store-credit.
Only one return transaction per order will be accepted. Therefore, it is best to carefully examine ALL items received to ensure satisfaction before making a return of a portion of your order.
If you paid with a Credit Card or PayPal, the full amount of the returned items (minus the original shipping cost) will be refunded to your original account.
Returning Items for Refund:
- Send your items back to us within 30 days of delivery for a refund.
- We will provide you with a prepaid return label ($9.95 USD or $14.95 Canada)
- International customers (outside US and Canada) must arrange their own postage.
- We will process your refund within 5 business days of receiving your return.